Shipping
&
Return Policy

Shipping

• We ship within the U.S. only.

• Orders process in 2–5 business days.

• Shipping rates are shown at checkout.

• Tracking emailed once shipped.

• Please ensure your address is correct—Santa Paws is not responsible for lost, delayed, or misdelivered packages once handed to the carrier.

Returns

• Returns accepted within 15 days of delivery.

• Items must be unused, in original packaging, with proof of purchase.

• Non-returnable: treats/food, supplements, edible items, used/opened products, clearance items, gift cards.

• Customer pays return shipping unless the item arrived damaged or incorrect.

• Email support@santapawsultimuttretreat.com to start a return.

Refunds

• Refunds processed within 5–10 business days after we receive and inspect the item.

• Shipping fees are non-refundable.

Damaged/Incorrect Items

• Contact us within 48 hours with photos for a replacement or refund.